Cool Ass Studios
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Terms and Conditions

 

Effective Date: April 1st, 2025

Cool Ass Studios (“we,” “us,” or “our”) is an independent game development studio based in Carlsbad, California. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or using this site, you agree to these Terms.


1. Who We Are

Cool Ass Studios is a creative, independently owned game studio developing immersive digital experiences. This site allows users to explore our work, subscribe to updates, and eventually download or purchase digital and physical products.


2. Use of the Website

You agree to use this website only for lawful purposes. You agree not to:

  • Disrupt or attempt to compromise the site’s functionality or security
     
  • Use bots or automated scripts to access or scrape content
     
  • Upload malicious files, spam, or unauthorized promotions
     
  • Engage in harassment, bullying, hate speech, or abusive behavior
     
  • Violate any applicable laws or these Terms
     

We reserve the right to restrict or block access to the site or services for users who violate these terms.


3. Intellectual Property

All content on this site—including images, logos, text, graphics, and original game assets—is owned by or licensed to Cool Ass Studios and protected by copyright and trademark laws.
You may not reproduce, distribute, modify, or republish any part of this website without our written permission.


4. User Submissions

If you voluntarily submit content (feedback, ideas, media, messages), you grant Cool Ass Studios a non-exclusive, royalty-free license to use, display, modify, and share that content for promotional or community purposes.


5. External Links

Our site may contain links to third-party websites or services. Cool Ass Studios is not responsible for their content, availability, or privacy practices.


6. Merchandise & Sales (If Applicable)

All product sales are subject to availability. We reserve the right to:

  • Cancel or limit access to merchandise, games, or content at any time
     
  • Update prices, descriptions, or discontinue products without notice
    All refunds or returns will follow our posted policy (when applicable).
     

7. Disclaimers

We do our best to provide accurate content, but all materials are offered “as is” without warranties of any kind.
We are not liable for technical issues, errors, inaccuracies, or temporary site outages.


8. Limitation of Liability

To the fullest extent allowed by law, Cool Ass Studios will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the site or any downloadable content.


9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.


10. Changes to These Terms

We may update these Terms & Conditions from time to time. The most recent version will always be posted on this page, with the effective date listed above.


11. Contact Us

If you have questions about these Terms, contact us at: zach@coolassstudios.com Carlsbad, California


12. Download & Game Access Disclaimer

Any downloadable content (including demos, pre-release builds, or full games) provided by Cool Ass Studios is offered "as is" and without warranty. By downloading or playing this content, you acknowledge that it may contain bugs, errors, or compatibility issues. Cool Ass Studios is not responsible for any loss, damage, or disruption caused by your use of downloadable files. Use at your own risk.


13. General Terms

We reserve the right to deny access, suspend services, or take appropriate legal action for violations of these Terms.
If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply.

Return and Refund Policy

Effective Date: April 1st, 2025

At Cool Ass Studios, we want you to feel confident in your purchases—whether it's merch or digital content. Here’s how returns and refunds work:


1. Physical Products (Merchandise)


Return Eligibility

  • Returns accepted within 14 days of delivery.
     
  • Item must be unworn, unused, and in original condition with tags or packaging.
     
  • Final sale or promotional items are not eligible for return.
     

Ineligible Returns

  • Used or worn items
     
  • Items returned without prior authorization
     
  • Sale or clearance merchandise
     

Damaged or Incorrect Items

  • If your item arrived damaged or incorrect, email us within 3 days of delivery with your order number and photos.
     

How to Start a Return

Email: zach@coolassstudios.com
Include:

  • Order number
     
  • Reason for return
     
  • Photos (if damaged)
     

We'll send you return instructions. You are responsible for return shipping unless the issue was our mistake.


Refunds

  • Approved refunds are processed within 7–10 business days
     
  • Refunds go to your original payment method
     
  • Shipping costs are non-refundable (unless we sent you the wrong item)
     

Digital Products (Games & Downloads)

Due to the nature of digital content, we cannot offer refunds on:

  • Game demos, early access builds, or downloadable content
     
  • Digital codes or keys once they’ve been emailed or downloaded
     

However, we will issue a refund only under the following conditions:

  • You were charged incorrectly or made a duplicate purchase
     
  • You purchased a game that is non-functional (and you contacted us within 3 days, with proof and system specs)
     

We will not refund:

  • Compatibility issues outside our stated system requirements
     
  • Pre-release bugs, crashes, or early-access issues (unless the product is fully unplayable)
     

Requesting a Refund for Digital Content

Send an email to: zach@coolassstudios.com
Please include:

  • Your order number
     
  • A description of the issue
     
  • A screenshot or video, if applicable
     

We may offer technical support before approving a refund.


Final Notes

Cool Ass Studios reserves the right to:

  • Deny refunds for misuse or excessive return requests
     
  • Modify this policy at any time
     

If you have questions about this policy, contact us: zach@coolassstudios.com

Copyright © 2025 Cool Ass Studios - All Rights Reserved.

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